You Make Everything Better

Well, here I am waiting for a customer service call line to answer.

So plenty of time to write a blog. I’ll keep it short anyway. But clearly not out of necessity.

What we would like to say, when dealing with any issue as a customer, is to be able to say without reservation or sarcasm …

You Make Everything Better

Sadly that kind of customer service is very rare these days. No longer is the customer the one who should be come out of the experience feeling good. Now, more often than not, it seems to be that the customer …

-Must pay as much as we can get out of them.
- Must wait as long as we can keep them waiting.
-Must give us a score to tell us “how well we are doing”.
-Must be the one who stays calm and grateful
- Must be reminded, every few seconds in the midst of all this, that “your custom is important to us”.

It should go without saying that this is not the way forward.

This is making things worse.

So, um, let’s not be the one’s that do that, whenever we’re providing a service or a response.

Or a friendship.